Help & FAQ

Step-by-step answers for parents and drivers using TripTether Carpool. If you are still stuck, contact the carpool organizer.

Getting started

Adding and managing family members

Using the schedule

Weekly availability

Multiple carpools

Agreements and privacy

For carpool admins

Calendar subscription

Phone app

Account problems

Help & FAQ

How do I sign in?

Do I need a Lovable account?

Someone invited me — what do I do?

What should I fill in first?

How do I add another driver or parent to my family?

How do I add more riders?

How do I invite another adult to join my family?

Why should I keep my home address up to date?

Where do I see the practices?

How do I sign up to drive (claim a drive)?

How do I cancel a drive I signed up for?

Why is a row shaded green?

How do I say my child needs a ride?

What does "Another Driver Required" mean?

Why is a second driver's name crossed out?

What does the number row at the top mean?

Why is a practice crossed out with "CANCELLED"?

Tapping an address does nothing useful?

Where do I set the days I can usually drive?

What do the buttons in each day mean?

Can I change another family's availability?

Does marking a day mean I'm signed up to drive?

Can my family be in more than one carpool?

How do I switch between carpools?

How do I start a new carpool?

How do families join a carpool I created?

What happens if I leave or a carpool is cancelled?

What do I have to agree to?

Why am I being asked to agree again?

Do I have to sign anything for each child?

Where can I read the Privacy Policy?

Who can see my child's phone number?

How do I opt out of arbitration?

How do I set up the practice schedule?

How do I cancel a single practice?

How do I remove a family from my carpool?

Can I change the wording of the invitation email?

How do I get practices in my calendar?

My calendar shows an old time.

Some practices are missing from my calendar.

What is the link in the calendar event notes?

How do I put TripTether on my iPhone?

How do I put it on my Android phone?

Does it work without reception?

I forgot my password.

I never got the invitation or confirmation email.

It says my account is blocked.

How do I leave / delete our family's information?